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How does the identity validation (KYC) process work?

Between July and November 2019, we reviewed our Policy on the Prevention of Money Laundering and Anti-Terrorism to comply with the new European Directive. Since then, it has become mandatory to validate the identity of our investors prior to any portfolio movement (such as investing in projects).

Following these measures, when validating your identity, you will have to submit a photo of the front and back of your identification document within its validity period.

The steps are straightforward:

How to have your identity validated quickly?

• Do not cut the corners: Make sure the four corners of the document are perfectly visible.

• Ensure that your name and surname are entered exactly as they appear on the identification document.

• Send a double-sided photo of your document: If the document has two sides, send us both of them (this includes your passport's blank page).

• Ensure that all information is readable, namely the MRZ band: make sure there are no blurs, flashes, or fingers in the submitted copy.

• Identification card, passport, or driver's license: These are the identification documents which we accept to validate your identity if you are an European citizen. All other users will need to submit their passports.

The accepted formats for uploading your document are JPG/JPEG/PNG/PDF. Files below 32 KB and over 7 MB are not accepted.

On average, in around 30 minutes, you will receive an email confirming that your identity has been successfully validated, and you will be ready to start investing! Find out how here.